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In Home Training Package Policies

  • All packages expire 5 months from date of purchase

  • Dogs must remain on leash at all times in public areas unless instructed otherwise

  • Training sessions are transferable between dogs, any unused sessions can be offered before the expiry date to someone else within Rainfire Training's travel areas. Additional travel fees may apply. 

  • Appointment times are approximate, due to travel and traffic conditions. 

  • 24 hour notice is required to cancel or reschedule a session. Exceptions may apply due to illness.

  • Sessions are roughly 1 hour in duration. Sessions may be shortened if a puppy has reached exhaustion or if the trainer has completed session material early. 

  • Payment for the entire package is due by the end of the first session unless agreed upon in advance.

  • Any incidents of human aggression are to be disclosed to trainer prior to 1st session.

  • Dogs over the age of 6 months with a bite history must be muzzled at time of session.

  • A $10 per session travel fee will be applied outside of Toronto.

Refund Policies

  • There are no refunds on packages after 30 days of purchase

  • Refund requests within 30 days of purchase will only be given for unused sessions

  • The package discount will not be applied and any used sessions will be priced at the cost of a single session

  • If Rainfire Training cancels a package for any reason, a refund will be given for the unused sessions if requested within 30 days

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